Rubbish Removal Shepherd's Bush Terms and Conditions
These Terms and Conditions set out the basis on which we provide rubbish removal and waste collection services in and around Shepherd's Bush. By making a booking or allowing our team to carry out any waste removal at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, or organisation ordering the rubbish removal or waste collection service.
We, us, our means the waste removal service trading as Rubbish Removal Shepherd's Bush.
Services means the collection, loading, transportation, and lawful disposal or recycling of household, commercial, or garden waste as agreed with the Customer.
Booking means a confirmed request by the Customer for our Services, whether made by telephone, email, online form, or any other method accepted by us.
Site means the property, premises, or location from which we are instructed to remove waste.
Waste means any rubbish, junk, debris, or other materials that the Customer requests us to collect, excluding any prohibited or hazardous materials as defined by law or by these Terms and Conditions.
2. Scope of Services
We provide rubbish removal and waste collection services for domestic and commercial Customers. Our Services may include removal of household waste, bulky items, garden waste, office waste, and general non-hazardous rubbish, subject to applicable waste regulations.
We reserve the right to decline removal of any items that are prohibited, unsafe, improperly described, or outside the agreed scope of the Booking. We also reserve the right to adjust the price if the volume, weight, or nature of the waste differs materially from what was originally quoted.
3. Booking Process
3.1 Bookings can be made by telephone, email, or via our online enquiry or booking system, where available. The Customer must provide accurate and complete information regarding the type, approximate volume, and location of the waste, as well as any access restrictions at the Site.
3.2 Any quotation provided before our arrival at the Site is based on the information supplied by the Customer and is an estimate only. The final price will be confirmed once our team has inspected the waste and assessed the volume, weight, and work required.
3.3 A Booking is accepted, and a contract formed, when we confirm acceptance by email, text, or other written confirmation, or when we arrive on Site and the Customer allows us to begin the Services, whichever occurs first.
3.4 The Customer must ensure that either they or an authorised representative is present at the Site at the agreed time to grant access, confirm the waste to be removed, agree any variations to the quotation, and make payment as required under these Terms and Conditions.
4. Access and Site Conditions
4.1 The Customer is responsible for providing safe, reasonable, and lawful access to the Site and to the waste to be removed. This includes ensuring that any gates, entrances, parking areas, and internal routes are accessible and free from obstruction.
4.2 If parking permits, loading permissions, or entry codes are required, the Customer must arrange and provide these in advance. Any parking charges, fines, or penalties incurred due to insufficient or incorrect information provided by the Customer may be added to the Customer's invoice.
4.3 If our team reasonably considers that the Site is unsafe or inaccessible, or that carrying out the Services would put persons or property at risk, we may refuse to perform all or part of the Services. In such circumstances, we may treat the Booking as cancelled by the Customer and may charge a call-out or cancellation fee.
5. Waste Description and Prohibited Items
5.1 The Customer must accurately describe the nature and approximate quantity of the waste to be collected. If the waste differs substantially from that described at the time of Booking, we may revise the quotation, or decline to remove some or all of the waste.
5.2 We do not ordinarily collect hazardous, specialist, or controlled waste, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, pressurised containers, explosives, radioactive materials, or any other substances requiring special handling under UK law.
5.3 If hazardous or prohibited materials are discovered among the waste after Services have commenced, we may suspend work, adjust the price to cover safe handling and disposal (where legally permitted), or refuse to remove such items. The Customer will be responsible for any additional costs, and for any legal or regulatory consequences arising from undisclosed hazardous waste.
5.4 The Customer warrants that all waste presented for collection is their property or that they have full authority from the owner to dispose of it. The Customer agrees to indemnify us against any claims or losses arising from unlawful or unauthorised disposal requested by the Customer.
6. Pricing and Payments
6.1 Prices are normally based on the volume and type of waste, the labour involved, and any additional factors such as difficult access or extra time on Site. We may provide a guide price range before arrival, and a final price once the waste has been inspected.
6.2 Unless expressly stated otherwise, all prices are in pounds sterling and may be subject to VAT and any other applicable taxes at the prevailing rate.
6.3 Payment is due in full upon completion of the Services, unless alternative payment terms have been agreed in writing in advance. We may accept payment by cash, debit or credit card, bank transfer, or other methods notified to the Customer.
6.4 For business Customers with approved credit accounts, payment must be made in accordance with the agreed invoice terms. If no separate terms have been agreed, payment is due within 14 days of the invoice date.
6.5 If payment is not received when due, we may charge interest on the overdue amount at the statutory rate applying to late payments, and we may suspend further Services until all outstanding sums have been paid in full.
7. Cancellations, Rescheduling, and Waiting Time
7.1 The Customer may cancel or reschedule a Booking by giving us reasonable notice. Where possible, we ask for at least 24 hours notice before the scheduled arrival time.
7.2 If the Customer cancels or reschedules with less than 24 hours notice, or if we are unable to perform the Services because the Customer or their representative is not present at the agreed time, we may charge a cancellation or call-out fee to cover our costs.
7.3 If we are delayed in arriving at the Site due to traffic, weather, or other circumstances beyond our reasonable control, we will endeavour to inform the Customer and provide a revised arrival window. We are not liable for any loss, damage, or inconvenience caused by such delays.
7.4 If our team is kept waiting on Site for reasons outside our control, such as lack of access, the Customer's absence, or incomplete preparation of the waste, we may charge a reasonable waiting time fee and adjust the overall price accordingly.
8. Performance of Services
8.1 Our team will carry out the rubbish removal and waste collection at the agreed time and place, subject to safe working conditions and compliance with relevant health, safety, and environmental laws.
8.2 We will make reasonable efforts to collect all waste that has been agreed and paid for. At the end of the job, the Customer or their representative should inspect the work and raise any immediate concerns before our team leaves the Site.
8.3 Any timings or dates for providing the Services are estimates only and are not guaranteed. Time is not of the essence unless expressly agreed in writing.
9. Waste Transfer and Environmental Compliance
9.1 We operate in accordance with applicable UK waste regulations and hold, or work with carriers holding, the appropriate waste carrier registration required by law.
9.2 Once we have collected the waste and it has been loaded into our vehicle, ownership and responsibility for that waste transfers to us or to our authorised disposal partners, except where prohibited materials have been incorrectly included or concealed.
9.3 We will transport waste only to authorised facilities for recycling, recovery, or disposal, and we will take reasonable steps to maximise recycling and reduce the volume of waste sent to landfill in line with current environmental standards.
9.4 Where required, we may provide a waste transfer note or similar documentation for commercial collections, and the Customer agrees to retain such records as required by law.
10. Customer Obligations
10.1 The Customer must ensure that the waste is clearly identified and, where practical, separated or grouped as agreed in advance. Items not meant for removal should be kept apart from the waste to avoid accidental collection.
10.2 The Customer must not request or permit our staff to carry out any activities that are unsafe, unlawful, or outside the scope of the agreed Services. Our team may decline to follow any instructions they reasonably consider to be unsafe or improper.
10.3 The Customer must provide accurate contact details and promptly inform us of any changes to the booking time, access arrangements, or waste description.
11. Liability and Limitations
11.1 We will exercise reasonable care and skill in providing the Services. However, we are not liable for any pre-existing damage to property, fixtures, or fittings, or for damage arising from inherent structural defects, poor installation, or wear and tear.
11.2 Our liability for damage to property caused by our negligence is limited to the reasonable cost of repair or replacement, subject to any evidence you may provide. We may choose to arrange our own contractor to carry out repairs where appropriate.
11.3 We are not liable for any indirect, special, or consequential loss, loss of profits, loss of business, or loss of opportunity arising from or in connection with the Services, whether in contract, tort, or otherwise.
11.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited under UK law.
12. Complaints
12.1 If you are dissatisfied with any aspect of our rubbish removal or waste collection service, you should contact us as soon as possible with full details of the issue.
12.2 We will investigate your complaint and aim to respond within a reasonable time. Where appropriate, we may offer to rectify the issue, provide a partial refund, or take other remedial action at our discretion.
13. Force Majeure
13.1 We are not responsible for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, accidents, traffic disruption, strikes, acts of God, or changes in law.
13.2 If a force majeure event continues for an extended period, we may cancel the Booking without liability, and any pre-paid amounts for Services not provided will be refunded.
14. Data Protection and Privacy
14.1 We collect and process personal data such as your name, contact details, address, and payment information solely for the purpose of managing bookings, providing Services, processing payments, and handling queries or complaints.
14.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties and will only share it where necessary to perform the Services, comply with legal obligations, or with your consent.
15. Variations to Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Booking.
15.2 Any changes to the Services, pricing, or other key terms must be agreed in writing between us and the Customer.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of our rubbish removal and waste collection services, are governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed severed from the remaining provisions, which will continue to be valid and enforceable.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between the Customer and us in relation to the rubbish removal and waste collection services. They supersede any prior understandings, representations, or agreements, whether oral or written.
By proceeding with a booking for rubbish removal or waste collection, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
