Rubbish Removal Shepherd's Bush Privacy Policy
This Privacy Policy explains how Rubbish Removal Shepherd's Bush collects, uses, stores and protects personal data relating to our customers and prospective customers in the Shepherd's Bush area. We are committed to handling your personal information responsibly and in compliance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy applies to all individual customers and prospective customers of Rubbish Removal Shepherd's Bush who live in, operate in, or request services for properties located in the Shepherd's Bush area. It covers personal data collected through our telephone bookings, email communications, enquiry forms, quotations, and any other interactions you may have with us in the course of arranging or receiving rubbish removal and related services.
Who we are and how to contact us
Rubbish Removal Shepherd's Bush is a rubbish removal service provider operating in the Shepherd's Bush area. If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our main customer communications, including invoices and booking confirmations.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Identification and contact details: name, address, email address, telephone number and the address of the property where rubbish removal or related services are requested.
Service details: information about the type and quantity of items to be collected, access instructions for the property, preferred dates and times for collections, and any notes related to the safe and effective delivery of our services.
Communication records: copies or summaries of communications that you send to us or that we send to you, such as emails, booking confirmations, queries, complaints and feedback.
Payment and transaction data: payment amounts, payment status, method of payment and invoice details. We do not store full payment card numbers or security codes. Where card payments are used, these are handled by secure payment processors.
Technical and usage data: when you use our online presence, we may collect limited technical information such as your internet protocol address, browser type and basic usage data, to support the operation and security of our website or booking tools.
How we obtain personal data
We obtain personal data directly from you when you contact us to request a quotation, make a booking, pay for services, or communicate with us by phone, email or other channels. We may also receive personal data indirectly if someone makes a booking on your behalf, or if you are a contact person for a business or landlord arranging rubbish removal at your property.
Lawful bases for processing
We only process your personal data when we have a valid lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: We process your data when it is necessary to enter into or perform a contract with you for rubbish removal or related services. This includes arranging collections, issuing quotations, sending booking confirmations, and handling queries about your service.
Legitimate interests: We may process data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights. For example, we may use your data to improve our services, manage our relationship with you, maintain service records and protect our business from fraud or misuse.
Legal obligation: In some cases, we are required by law to process and retain certain personal data, for example in connection with tax, accounting, waste transfer records or other regulatory requirements.
Consent: In limited situations, we may rely on your consent, for example if we send certain types of marketing or promotional messages. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide rubbish removal and related services in the Shepherd's Bush area, including arranging and carrying out collections and any associated work.
To communicate with you about enquiries, quotations, bookings, changes to appointments, and the progress or completion of your service.
To issue invoices, process payments, manage refunds and handle other financial or administrative aspects of our services.
To maintain accurate internal records of customers, services provided, and waste collections, including records required for compliance with environmental and waste regulations.
To respond to complaints, resolve disputes, and enforce our terms and conditions.
To protect the security of our operations, detect and prevent fraud or misuse, and ensure the safety of our staff and customers.
To improve our services, for example by reviewing feedback and service history to identify common issues or areas where we can operate more efficiently.
Data sharing and processors
We do not sell your personal data. We only share your data with third parties where necessary for the purposes outlined in this Privacy Policy, and we ensure that appropriate contractual and security measures are in place.
Service providers and processors: We may share your data with third party companies that act as data processors on our behalf, such as payment processing providers, IT and hosting providers, customer management systems, and administrative support services. These processors are only permitted to use your data in accordance with our instructions and for the specific services they provide to us.
Operational partners: In some cases, we may work with subcontractors or partner companies to complete a collection or related work. Where necessary, we may share relevant service information, such as the property address and contact details, so they can carry out the agreed services.
Professional and legal advisers: We may share data with our accountants, lawyers, or insurers where this is necessary to obtain professional advice, comply with legal obligations or manage legal claims.
Regulatory and public authorities: Where required by law, we may disclose personal data to regulatory bodies, law enforcement agencies or other public authorities.
International transfers
If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other legally recognised mechanisms.
Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In practice, this means that we generally keep customer records and service history for a period that allows us to respond to queries about past services, comply with tax and regulatory obligations, and manage our business operations. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data security
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These measures include limiting access to personal data to staff and service providers who have a genuine business need to know, using secure systems to store and transmit data, and providing guidance to staff on their data protection responsibilities.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: You can request confirmation of whether we hold personal data about you and ask for a copy of that data, together with information about how it is used.
Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is needed for legal claims.
Right to data portability: In certain cases, you can ask us to provide you with the personal data you have given us in a structured, commonly used and machine-readable format, or to transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details available on our customer communications. We may need to verify your identity before responding to your request.
Complaints
If you are concerned about how we have handled your personal data, you can contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office, which is the supervisory authority for data protection in the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices, or legal and regulatory requirements. Any updates will apply to all Rubbish Removal Shepherd's Bush customers in the Shepherd's Bush area from the date on which the revised Privacy Policy is issued. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
